Good evening, Favour
Here's what's happening across your operations.
Open issues
5
Live countAll unresolved operational issues
Estimated exposure
₦3,865,000
Indicative, not booked financial loss
Customers affected
5,115
Sum of reported affected customers
Resolution rate
17%
1 of 6 sample issues resolved
Recurring problem signals
Grouped by category in the current sample records
USSD reliability
1,840 potentially affected · 1 record
Authentication
1,270 potentially affected · 1 record
Bundle activation
975 potentially affected · 1 record
Customer onboarding
620 potentially affected · 1 record
Airtime reversal
410 potentially affected · 1 record
How signals are calculated
This demo groups records by their category and sorts by volume. It does not use AI or claim statistical significance. A production version would compare time windows and validate signal thresholds.
SLA attention
Open issues with deadlines to watch
Latest operational issues
Recent work that may need attention
| Issue | Severity | Status | Owner | Affected | |
|---|---|---|---|---|---|
Repeated failed data bundle activation OPS-1046 · Bundle activation | High | New | Unassigned | 975 potentially affected | |
USSD session drops during balance checks OPS-1048 · USSD reliability | High | Investigating | Tunde Adebayo | 1,840 potentially affected | |
SIM registration verification backlog OPS-1047 · Customer onboarding | Critical | Action in progress | Ada Okafor | 620 potentially affected | |
Mobile app OTP delivery delay OPS-1043 · Authentication | High | Action in progress | Tunde Adebayo | 1,270 potentially affected | |
Duplicate complaints after airtime reversal OPS-1045 · Airtime reversal | Medium | Investigating | Chika Nwosu | 410 potentially affected |